Terms and conditions

Welcome to the online store of Biotuff, a registered Trademark of Environmental Resources Pty Ltd. We’re happy to have you here. We are committed to making our Terms and Conditions easy to read and understand. If you have any questions, please contact us.

About these Terms and Conditions

These Terms and Conditions, which include our Privacy Policy, set out the terms of the agreement between you and Environmental Resources Pty Ltd. By using our website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, you also agree to your use of our website, including any purchase of products from us, is subject to the terms thereof.

These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions and contact us if you have any questions or concerns. If you do not agree to these Terms and Conditions, you must not use our website in any manner.

Accessing our Website

We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly).

You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of the Terms and Conditions and that they comply with them.

Special Offers (e.g. Free Shipping)

Free shipping may be offered at specified times and on specified products. Where free shipping is offered, it will only be available on selected products and to selected locations. Free shipping applies for all Bulk order purchases.

The following postcodes are excluded from free shipping.

800 - 886, 2898 – 2899, 4183 – 4184, 4216, 4385 – 4498, 4507, 4700 – 4746, 4801 – 4807, 4816 – 4830, 4871 – 4876, 4890 – 4895, 5641 – 5734, 6033 – 6044, 6084, 6123 – 6124, 6161, 6173 – 6176, 6207 – 6230, 6232 – 6799, 7012, 7017, 7020, 7022 – 7055, 7109 – 7216, 7252 – 7470.

Please be advised that Environmental Resources Pty Ltd uses the Logistic services of local couriers which deliver in all capital cities across Australia, but do not service P.O BOX addresses.

Our Product

We endeavor to ensure that all the products on our website are accurately described, and we rely on information from our manufacturers/suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases, the products we offer for sale are handmade from natural organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.

On rare occasions, our manufacturers/suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we make our best efforts to process all orders, there may be exceptional circumstances that mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawal and product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.

Our Website changes regularly

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

Prices, payment, and GST

All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by Visa, MasterCard, and PayPal.

The retail price for each product is provided on our website and is subject to change at times.

We reserve the right to alter or change prices on the website.

Our website uses Secure Socket Layer (SSL), industry-standard encryption technology for your personal information transactions which creates a secure transaction environment on the internet. We use Trustwave Holdings Inc; Digital Security Certification for our SSL connection. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.

In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high-value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is okay. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you by email).

Delivery

Delivery fees and times vary for different products and are calculated based on the size and weight of the order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation, and included in the total price of your order. Changes made to the delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at Checkout are based on delivery to the front door of the ground floor. Approval for requests to have items delivered past this point be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

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